Privacy Policy
This policy outlines the basic mindset that SHIMANO Inc. as well as its Group companies (hereinafter referred to as “the Company”) have with respect to the protection and handling of personal information obtained through business activities.
Notice on the information obtained from the Internet site concerning Non-European residents
1. Consent
2. Information Collected
Personal Information
Information Collected Automatically
3. Purposes of Use of Collected Information
SHIMANO uses information other than Personal Information you provide for the purpose of fulfillment of your requests and improvement of the Sites and materials contained thereon and for any other purposes which we deem reasonable and necessary. SHIMANO may, from time to time, produce reports for advertisers, sponsors, Group Companies and vendors containing anonymous, aggregate information about our users and customers, such as demographic, age and online usage information. This information allows SHIMANO to provide content and offers that are most relevant to our users to work more closely with advertisers. We do not include any Personal Information of our users in these reports.
SHIMANO uses Personal Information only for the purpose described in this Privacy Policy or otherwise. SHIMANO uses Personal Information so that we may supply specific information requested by customers, undertake surveys or competitions, etc., manage orders for products and services, display or send custom, personalized content to our users and send newsletters, mail, e-mails, features, promotional material, surveys and other updates, information or offers to our users. SHIMANO also uses collected information to evaluate and administer our products and services, fulfill customers request, respond to any future problems, such as difficulties in navigating our Sites or accessing certain features, and to gauge user trends to determine what products and services are most popular with users. Other uses of Personal Information are described on each Site page on which you record your Personal Information. SHIMANO may combine Personal Information with other collected information for the purposes of use unless otherwise specified.
4. Sharing of Collected Information
SHIMANO may share your Personal Information as follows:
(1) Joint Users of Personal Information
See Here for More Details on Joint Users of Personal Information
All companies working for and with SHIMANO must comply with our Privacy Policy, and are not permitted to sell or otherwise disclose your Personal Information to third parties except as authorized by us and you, or as permitted or required by law.
(2) Shared Personal Data
Your name, address, telephone number, gender, date of birth, occupation and e-mail address.
(3) Purposes of Use of Shared Information
Personal information is shared to enable joint users to supply specific information requested by customers, undertake surveys or competitions, etc., manage orders for products and services, display or send custom, personalized content to our users and send newsletters, mail, e-mails, features, promotional material, surveys and other updates, information or offers to our users.
(4) Manager of Shared Personal Information
SHIMANO Inc.
Sharing of Information Not Containing Personal Information
SHIMANO shares anonymous, aggregate demographic information, and anonymous information obtained from cookies and similar technologies, with each of our distributors, our sponsors, promotional and business partners, and participating vendors. No Personal Information, such as credit card information, is disclosed to any of these third parties in sharing such anonymous information.
5. Supply of Information to Customers
We may extend e-mail offers to users or customers on behalf of our business partners about a particular product or service that may be of interest to you without sharing your name or e-mail address with or disclosing your name or e-mail address to those business partners, Of course, you may opt out of receiving these offers at any time.
Sometimes we will give you the opportunity to opt in to receive e-mail offers from third parties not affiliated with us. If you decide to accept these offers, we will provide, upon your consent, your contact information to the third party. We urge you to review carefully the privacy policies of these firms. We are not responsible for the privacy policies and procedures of any third party.
You should be aware that if you voluntarily disclose information, personal or otherwise, online in any community area, that information can be collected and used by others. For example, if you use chat, forums, bulletin boards or message boards, or if you post Personal Information online (such as your e-mail address), you may receive unsolicited messages from others. We have no control over this use of your Personal Information.
6. Credit Card Companies
In the event that you choose to transact using a credit card, SHIMANO will supply to your credit card company all relevant information about the name of the vendor, item(s) purchased, purchase date, total cost and other information necessary to process the transaction. SHIMANO will not otherwise provide any Personal Information to your credit card company without your permission.
7. Disclosure to Third Parties
8. Personal Data Request
(1) The individual customer that is identifiable by the personal information (the “Owner”) may request SHIMANO for the notification of the purpose of use of Retained Personal Data as defined in the Japanese Personal Information Protection Law (the “Personal Data”) of the Owner, disclosure of such Personal Data in SHIMANO’s possession, correction, addition to or deletion of the content of such Personal Data, cessation of use or deletion of such Personal Data or cessation of supply of such Personal Data to a third party (such request being referred to herein collectively as “Personal Data Request”).
(2) The Owner is requested to submit a Personal Data Request by using the method prescribed on the respective page of the Site on which the Owner recorded the subject personal information or by submitting a written application form prescribed by SHIMANO. The prescribed processing fee will be charged if we are requested to deliver a hard copy of our response to the Owner.
(The agent’s authority will be confirmed by conformance of the seal on the power of attorney with the certificate of registered seal or by personal phone call, etc. to the Owner)
9. Cookies
Your web browser offers so-called “cookies” which, if you allow their use, store small amounts of data on your computer when you visit a website. Cookies do not contain any Personal Information about you and therefore cannot be used to identify you personally. However, cookies assist us in tracking which of our features you like best. Therefore, cookies enable us to customize our content according to your preferences. You have the ability to accept or decline cookies by modifying your browser settings. Our Sites are viewable even if you disable the cookie function on your browser. However, if you disable cookies, some advanced and customized features will not be available to you.
10. Hotjar
Some of our webpages use services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and Recruiters. The information generated by the tracking code and cookie about your use of the website will be transmitted to and stored by Hotjar on servers in Ireland. Through the Hotjar tracking code the information collected includes:
Hotjar will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Hotjar uses a variety of services hosted by third parties, such as Google Analytics and Optimizely. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For information on how Google Analytics and Optimizely collect and use your information, please refer to their privacy policies. By continuing to use this website, you consent to the processing of the above data by Hotjar and by the third parties used by Hotjar in accordance with their respective privacy policies. The cookies used by Hotjar have differing durations; some persist for the session only, others will persist for a longer period, with a maximum of 365 days.
11. Web Beacons
Some of our web pages may contain electronic images known as web beacons, which are also called “single-pixel gifs”. These images allow us to count users who have visited those pages and to deliver co-branded services. We may also include web beacons in promotional e-mail messages or newsletters in order to count how many messages have been opened and acted upon. Web beacons are not used to access your Personal Information but they are a technique we use to compile aggregated statistics about usage on the Sites. Web beacons collect only a limited range of information including the time and date of page view, cookie number and description of the page on which the web beacon resides.
12. Security of Personal Information
We use Secure Sockets Layer (SSL) technology to encrypt important information, such as your credit card data, in an effort to prevent unauthorized access during transmission of your orders over the Internet. We implement standard industry practices internally and with our service providers to maintain the security of your Personal Information depending on its sensitivity and to avoid disclosure of such Personal Information unpermitted under this Privacy Policy.
Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. SHIMANO employees are made aware of our privacy practices through periodic communications and training. Our policy is to limit access to Personal Information to those SHIMANO employees or agents with a specific need to access or retrieve the information. We store data on multiple service systems, in controlled environments. To maintain security, we conduct internal reviews of our security measures on a regular basis. Please note, however, that any Personal Information you post in chat rooms or message boards is available to anyone. WHILE SHIMANO HAS TAKEN COMMERCIALLY REASONABLE PRECAUTIONS TO SAFEGUARD PERSONAL INFORMATION, SHIMANO CANNOT AND DOES NOT GUARANTEE COMPLETE SECURITY OF PERSONAL INFORMATION BECAUSE COMPLETE SECURITY DOES NOT PRESENTLY EXIST ON THE INTERNET.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
13. Transfer of Personal Information
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for SHIMANO or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. SHIMANO will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
14. Third Party Advertising
Advertisements appearing on our Sites may be delivered to users by us or one of our advertising partners. Our advertising partners may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement. In this way, ad servers may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by SHIMANO only, and does not cover the use of cookies by any advertisers.
15. Children
We will not knowingly collect Personal Information via the Sites from visitors younger than thirteen (13) years of age. We encourage parents to talk to their children about their use of the Internet and the information they disclose on websites.
16. Changes in Corporate Structure
In developing our business, we may engage in the sale or transfer of certain assets and the company itself, or parts of it, may be sold, merged or otherwise assigned. In such transactions and changes in ownership, user information, whether personally identifiable or otherwise, may constitute one of the transferred assets. If required by law, we will notify affected users of such transfer or assignment in accordance with the procedure for changing this Privacy Policy described below.
17. Changes to our Privacy Policy
We will occasionally update this Privacy Policy as necessary to protect our users and to accommodate a changing environment. The changes to our Privacy Policy will be deemed to be effective from the date of posting on our Sites unless we specify otherwise. We recommend that you check the Privacy Policy when you visit our Sites to be sure that you are aware of and understand our current policy. If we make material changes to this Privacy Policy, we will make efforts to prominently post such changes prior to implementing the change. We will not make any retroactive material changes in how we handle previously collected Personal Information unless you allow us to do so, or unless we are legally required to do so, and in such a case we will make efforts to inform registered visitors of information on material changes to this Privacy Policy via email.
Contact Information for Questions or Complaints
Please contact us if you have any questions, comments or complaints regarding this Privacy Policy, our privacy practices or our treatment of your Personal Information.
Please refer to contact information of SHIMANO and the respective Group Companies posted on our Sites.
This Privacy Policy was last updated on 21 March 2017. “Policy for protection of personal information” and “Handling of customer information”, which was posted on the Japanese website of Shimano, was abolished as of 19 June 2012.
*The following Sites included but are not limited to and may be updated without notice:
https://www.shimano.com,http://www.shimano.com.au,
http://www.shimano-china.com,
http://cycle.shimano-eu.com,
http://www.shimano-benelux.com,
http://www.shimano-nordic.com,
http://www.shimano-france.com,
http://cycle.shimano.co.jp,
http://bike.shimano.com,
http://pro-bikegear.com,
http://www.shimano-eyewear.com,
http://www.shimano-cyclingwear.com,
http://techdocs.shimano.com,
http://www.shimanofish.com.au,
http://fish.shimano-eu.com,
http://shimanofireblood.com,
http://fishing.shimano.co.jp,
http://boat.shimano.com,
http://aifie.net,
Notice on the (personal) data obtained from the Internet site concerning European residents
The basic mind-set of SHIMANO in respect to the protection and processing of (personal) data concerning European residents can be summarized as follows:
Please be sure to read this entire privacy policy before using or submitting information to the Sites. For more information on SHIMANO’s use of cookies an similar technologies, please refer to our cookie policy.
1. Legal basis
We will process your personal data obtained through the Sites in accordance with applicable law, including the GDPR. When we process your personal data, such processing will be based on any of the following grounds listed in the GDPR:
2. Purposes for which your personal data may be processed
We may process your personal data obtained through the Sites for the following purposes:
3. Types of personal data we process
We may collect your personal data in the following manner(s):
When we ask you to submit your personal data, we will indicate which data fields are optional. If you fail to provide us with the obligatory information, we may not be able to adhere to your request (e.g. to create a SHIMANO account).
Depending on the purpose of processing, SHIMANO may process the following personal data from you: name, contact information (including telephone number and e-mail address), shipping and billing address, date of birth, gender, the sort of products or services purchased or used by you, specific requests made by you, payment information (such as credit card information), and specific information that is requested or generated in order to use or benefit from a product or service (e.g. bike fitting), such as bodyweight, length, etc.
We will not store your personal data for a longer term than necessary for compliance with the storage terms provided for by law and the fulfilment of the purposes as mentioned in this privacy policy.
4. Sharing of personal data
In the event that you provide personal data on the Sites, in particular your name, address, telephone number, gender, date of birth, occupation, e-mail address, your response to surveys or competitions, and your requests, we may share internally such personal data. In addition, personal data (e.g. IP-addresses) collected by means of cookies and similar technologies may be shared if you applied the respective approvals. Where we share your personal data within our group, the following principles will be adhered to:
We may share your personal data, such as your name and e-mail address, with third parties not affiliated with us if you have consented to receive e-mail offers from such third parties. See Section 5 for more details. In addition, SHIMANO may share your personal data to your credit card company, bank or another payment service provider in the context of a transaction. See Section 6 for more details. In exceptional circumstances, SHIMANO may share your personal data with other third parties. See Section 7 for more details.
We may make use of processors to support certain of our business functions, such as IT providers that offer storage services. If and insofar as these third parties process your personal data while doing this, they will do so on the basis of a processing agreement in accordance with the GDPR.
We may also share anonymous, aggregate (demographic) information with third parties, such as our distributors, our sponsors, promotional and business partners, and participating vendors.
5. Marketing
We may use your contact information to send you newsletters and commercial emails, such as to inform your about new developments in relation to our products and services. Also, we may extend e-mail offers to you on behalf of business partners about a particular product or service that may be of interest to you, without sharing your name or e-mail address with or disclosing your name or e-mail address to those business partners. Where required under applicable law, we will only send you such commercial emails if you have consented to receiving such emails.
Sometimes we will give you the opportunity to opt in to receive e-mail offers from third parties not affiliated with us in accordance with applicable laws. If you decide to accept these offers, we will provide, upon your consent, your contact information to the third party. We urge you to review carefully the privacy policies of these firms. We are not responsible for the privacy policies and procedures of any third party.
At any time you may notify us that you no longer wish to receive newsletters or other commercial messages from us via email. We will process your notification in due course and remove you from our mailing list.
6. Credit card companies, banks and other payment service providers
In the event that you choose to transact using a credit card or debit card, we will supply to your credit card company, bank or other payment service provider all relevant information about the name of the vendor, item(s) purchased, purchase date, total cost and other information necessary to process the transaction. SHIMANO will not otherwise provide any personal data to your credit card company, bank or payment service provider without your permission.
7. Disclosure to third parties
We will not disclose your personal data to any third parties other than your credit card company, bank or other payment service providers or our processors without your consent; provided, however, that we reserve the right to use or disclose to a third party any information without your consent in the following circumstances:
We will use best efforts to inform you prior to such disclosure, including of the recipient of your personal data, by means of this privacy policy or, if appropriate, we will make efforts to inform you via other methods (e.g. email) when you are a registered visitor.
8. Cookies
We may collect and process information, including personal data, using cookies and similar technologies when you visit and use the Site. For example, we may collect URL, IP address, browser type and language, and the date and time of your visit. Also, we may collect personal data concerning your use of the Site. Please go to our cookie policy for a detailed overview on we handle cookies and similar technologies.
Moreover, our advertising partners may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement. In this way, ad servers may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you. Please go to our cookie policy for more information.
9. Security of personal data
We maintain state of the industry security measures to avoid unauthorized access to, alteration, disclosure or loss of your personal data. For example, we use Secure Sockets Layer (SSL) technology to encrypt important information, such as your credit card data, in an effort to prevent unauthorized access during transmission of your orders over the Internet. We implement standard industry practices internally and with our service providers to maintain the security of your personal data depending on its sensitivity and to avoid disclosure of such personal data unpermitted under this privacy policy.
Although we have implemented systems and procedures to secure the data maintained by us, security during Internet transmissions can never be assured. SHIMANO employees are made aware of our privacy practices through periodic communications and training. Our policy is to limit access to personal data to those Shimano employees or agents with a specific need to access or retrieve the information. We store data on multiple service systems, in controlled environments. To maintain security, we conduct internal reviews of our security measures on a regular basis. Please note, however, that any personal data you post in chat rooms or message boards is available to anyone. While we have taken commercially reasonable precautions to safeguard personal data, we cannot and do not guarantee complete security of personal data because complete security does not presently exist on the Internet.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We also recommend not to re-use passwords on other websites.
10. Transfer of personal data
We may transfer your personal data collected through the Sites to, and store at, a destination outside the European Economic Area ("EEA"). For example, SHIMANO staff working outside the EEA may access and further process your personal data. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. SHIMANO will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy and applicable data protection laws, including the GDPR. For example, SHIMANO may use contracts approved by the European Commission for the transfer of data to such destinations.
11. Links to websites of others
The Sites may contain hyperlinks to third party websites, or embedded content of third party websites. The privacy policy of third parties are subject to the processing of personal data by third parties. SHIMANO is not responsible for the content of these third party websites and the processing of personal data by these third parties.
12. Children
We will not knowingly collect personal data via the Sites from visitors younger than thirteen sixteen (16) years of age. We encourage parents to talk to their children about their use of the Internet and the information they disclose on websites. If you are younger than 16 and wish to visit the Site(s), you may only provide your personal data to SHIMANO if you have obtained permission from your parent(s) or your legal representative(s).
13. Changes in corporate structure
In developing our business, we may engage in the sale or transfer of certain assets and SHIMANO itself, or parts of it, may be sold, merged or otherwise assigned. In such transactions and changes in ownership, user data, whether personal or otherwise, may constitute one of the transferred assets. If required by law, we will notify you of such transfer or assignment in accordance with the procedure for changing this privacy policy described in section 15 below.
14. Your rights
You have the right to request from SHIMANO access to and rectification or erasure of personal data or restriction of processing concerning you or to object to processing as well as the right to data portability.
Where the processing of your personal data is based on your consent, you have the right to withdraw the consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
You have the right to lodge a complaint about our processing of your personal data with the Dutch Data Protection Authority (Autoriteit persoonsgegevens) or the possible competent supervisory authority in your country.
You may invoke any of these rights by sending your request to: privacy@shimano-eu.com.
We reserve the right to refuse any requests if your identity cannot be demonstrated by you and/or we can invoke any of the exceptions stated in the GDPR. In such case, we will inform you of the refusal.
15. Changes to our privacy policy
We will occasionally update this privacy policy as necessary to protect our users and to accommodate a changing environment. The changes to our privacy policy will be deemed to be effective from the date of posting on our Sites unless we specify otherwise. We recommend that you check the privacy policy when you visit our Sites to be sure that you are aware of and understand our current privacy policy. If we make material changes to this privacy policy, we will make efforts to prominently post such changes prior to implementing the change. We will not make any retroactive material changes in how we handle previously collected personal data unless you allow us to do so, or unless we are legally required to do so, and in such a case we will make efforts to inform visitors of information on material changes to this privacy policy.
16. Contact information for questions or complaints
Please contact our privacy department if you have any questions, comments or complaints regarding this privacy policy, our privacy practices or our treatment of your personal data, using the following contact details:
privacy@shimano-eu.com.
This privacy policy was last updated on 1 October 2018.
*Please note that this privacy policy also applies to any processing of personal data concerning non-EU residents obtained through the Sites to which the GDPR applies.
PRIVACY STATEMENT FOR CALIFORNIA RESIDENTS
This PRIVACY STATEMENT FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Policy of Shimano Inc. as well as its group companies (collectively, “we,” “us,” or “our”) and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We have adopted this Privacy Statement for California Residents to comply with the California Consumer Privacy Act of 2018, as amended (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this Privacy Statement for California Residents.
This Privacy Statement for California Residents should be read together with our Privacy Policy, which provides important information on our collection and use of personal data.
Information We Collect
Use of Personal Information
Sharing Personal Information
When we disclose personal information for a business purpose, we enter an agreement that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
*In the preceding twelve (12) months, we have not sold any personal information.
Moreover, we do not sell personal information.
Your Rights and Choices
Non-Discrimination
Changes to Our Privacy Statement for California Residents
When we make changes to this Privacy Statement for California Residents, we will notify you.