We use various carriers. Your shipping confirmation will notify you of your order's carrier. Please visit your respective carrier's website to sign up for detailed order tracking. Please note we do not currently offer Saturday Delivery as an option. Delivery days are M-F.

Your shipping rate depends on the service you select.

- Ground is $5.00
- 2-day is $15.00
- Overnight is $30.00

When an order has been placed on our site (checkout has been completed and you receive an order confirmation email from us), our warehouse will ship the item(s) within 1 business day for express shipping and 2-4 business days for ground shipping (our warehouse is open Monday - Friday excluding holidays).

 Once shipped from our warehouse, the estimated arrival time for an order is within another 1-2 business days for express shipping options.

 For ground shipments, the estimated arrival time for an order is within another 3-6 business days.

 Please note that we cannot guarantee arrival times of our carriers once the package ships.

Unfortunately, we do not ship to international addresses. Our site does not accept international cards and we are unable to accommodate each country’s customs and duties requirements.

Ground (non-expedited) orders will leave our distribution centers within 72 hours. 
Expedited orders (Overnight and 2-day) will leave our distribution center within 24 hours.

We ship Monday - Friday and are closed weekends and holidays. We cannot guarantee carrier travel time. Delivery time is only an estimate and is based on standard conditions and carrier service estimates.

We have two distribution centers, one in California and one in South Carolina. Your order will fulfill from the closest distribution center to you that has the item you ordered.

Unfortunately we are unable to cancel or modify orders after that have been submitted due to the speed at which orders move to distribution center.

Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses, due to carrier limitations.

We do not ship to Freight Forwarders under any circumstances.

You will be emailed the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the carrier's website.

No. Your order will only contain a packing list that does not contain the price. All invoicing information is sent to your email address.

All billing addresses must be in the US. The billing address you enter must match the address your bank has on file; we send this information to your bank for verification, and we cannot override their response if it does not match.

If you feel you are entering your address correctly, please call the 1-800 number on the back of your credit card, ask for either the Fraud or Authorizations Department and have them verify what your address is on file. If you have more than one address on file (most common with PO Boxes and after moving to a new home) one of those addresses will likely need to be deleted from the bank’s system. Please use the exact address they provide for your billing address.

Did you have any errors while checking out? If so, the charge you are seeing is most likely a pending charge from the failed checkout attempt and will disappear within 1-3 business days. If you are unsure if the charge is pending, please message us via the Contact Us page. In your email, please include the name on the card and the date of the attempted transaction.

We charge your card once your order is shipped.

If you want to use a Visa/AMEX/MasterCard gift card on the site, you will need to register it with Visa/AMEX/MasterCard. This is necessary because our site will check for the AVS address and zip code. Please also be sure to retain the gift card in the case of a return. We credit the card used for payment, so if you throw away the gift card, you will have problems accessing the refunded amount from your return.

We accept Visa, Mastercard, and American Express.

No. We do not offer gift cards at this time.

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

Orders cannot be changed or cancelled once submitted. We encourage customers to utilize our free return or exchange portal if needed post purchase.

No. We do not price match other retailers.

To find your best fit, measure the length of both feet in centimeters and use the measurement of your larger foot when referencing the SHIMANO footwear size chart. SHIMANO cycling shoes are sized primarily in EU sizes, and each shoe product page includes a size conversion chart to help you select the correct size.

A properly fitting cycling shoe should feel secure through the heel and midfoot while allowing your toes to rest naturally without pressing against the front of the shoe. Avoid sizing up solely to gain extra width. If the length feels correct but the shoe feels tight across the forefoot, consider a SHIMANO Wide Fit model instead. Wide Fit shoes provide additional volume and room around the ball of the foot and forefoot while maintaining the shoe’s performance-oriented shape.

For the most accurate fit, measure your feet later in the day and while wearing the cycling socks you typically ride in, as foot volume can increase throughout the day and during longer rides.

A properly fitting cycling shoe should feel secure through the heel and midfoot while allowing your toes to rest naturally without pressing against the front of the shoe. The fit should feel supportive and stable, with no excessive movement inside the shoe during pedaling.

Cycling shoes are designed to fit more snugly than casual shoes, but they should never cause pressure points, pinching, or discomfort. If the shoe feels tight across the forefoot but the length is correct, consider a SHIMANO Wide Fit model rather than sizing up. Wide Fit shoes provide additional volume around the forefoot while maintaining the same performance-oriented fit.

SHIMANO DYNALAST is SHIMANO’s cycling-specific shoe last technology, designed to improve the connection between your foot and the pedal. By optimizing the shape of the heel and toe spring, DYNALAST helps promote a smoother, more efficient pedal stroke while reducing tension and fatigue in the foot during long rides.

Newer select road, gravel, and cross-country models feature SHIMANO DYNALAST 2.0, the next evolution of this technology. SHIMANO DYNALAST 2.0 provides a more natural forefoot shape with additional toe room, improved foot stability, and more precise fit options, including Narrow, Standard, and Wide lasts. Developed using rider feedback, pressure mapping, and three-dimensional foot analysis, it is designed to balance comfort, support, and pedaling efficiency on long rides.

For details on whether a specific shoe model features DYNALAST or DYNALAST 2.0, please refer to the product description on the shoe’s product page.

Yes. Many SHIMANO cycling shoes are available in both Standard and Wide fit options. SHIMANO’s fit systems, including SHIMANO DYNALAST and SHIMANO DYNALAST 2.0, are designed to support efficient pedaling while accommodating a wide range of foot shapes. Wide models provide additional forefoot width and overall foot volume while maintaining the same performance-focused fit, stability, and power transfer as the standard version.

Wide-fit availability varies by model and is indicated on each product page. To find the best fit, measure both feet and refer to the size and fit information provided for the specific shoe you’re considering. If you have a wider foot, higher instep, or need additional room in the forefoot, a Wide model may provide a more comfortable fit without requiring you to size up.

SHIMANO cycling shoes are built on the SHIMANO DYNALAST platform and are available in multiple fit options to accommodate a wide range of foot shapes. Many models are offered in Standard and Wide fits, while select models featuring SHIMANO DYNALAST 2.0 are available in Narrow, Standard, and Wide lasts.

SHIMANO DYNALAST 2.0 maintains the same overall shoe length as previous generations but adds more forefoot volume to allow the toes to spread naturally for improved comfort. Riders who need additional room should choose the appropriate fit option rather than sizing up, as Wide and Narrow versions are designed to provide a more precise fit without compromising pedaling efficiency.

For the fit options available on a specific model, refer to the product page and sizing information on Ride.Shimano.com.

SHIMANO does not use any animal byproducts in the production of our cycling shoes.

Select replacement parts for SHIMANO shoes and pedals, such as cleats, buckles, dials, and other service items, are available for purchase on Ride.Shimano.com. We recommend checking our website first to see if the part you need is available.

If you cannot find the replacement part you are looking for, or if you need help identifying the correct part for your product, please contact our customer support team or visit your local SHIMANO retailer. Authorized retailers can often assist with parts identification, service, and warranty-related questions. Use our dealer locator to find a SHIMANO retailer near you.

No. Unfortunately, the product warranty is only valid for the original purchaser.

Cycling shoes are designed primarily for pedaling efficiency, not walking comfort. Their soles are engineered to be significantly stiffer than those of running or casual shoes so that more of your effort is transferred directly to the pedals. This stiff platform helps stabilize the foot, improve power transfer, and reduce foot fatigue during long rides.

Because the sole is designed to resist flex while pedaling, it does not bend naturally when walking. As a result, you may notice a rigid feel and slight heel movement when off the bike, which is normal for performance cycling footwear. Properly fitted cycling shoes should still feel secure through the heel and midfoot, with enough room for your toes to rest naturally without being compressed.

Many SHIMANO shoes also incorporate SHIMANO DYNALAST or SHIMANO DYNALAST 2.0 fit technologies, which are designed to support the foot’s natural position, enhance comfort, and improve pedaling efficiency while maintaining the stiffness needed for on-bike performance.

All products sold on Ride Shimano are covered by a limited warranty against defects in materials and workmanship for the original purchaser. Warranty coverage varies by product category. DURA-ACE and XTR components and wheels are covered by an extended 3-year warranty from the date of original purchase, while most SHIMANO bicycle components, pedals, wheels, and accessories are covered for 2 years. SHIMANO footwear, eyewear, apparel, bags, and other soft goods are covered for 1 year.

Warranty coverage does not apply to normal wear and tear, misuse, improper assembly, modifications, crash damage, or damage resulting from improper maintenance.

If you have questions about warranty coverage or would like to submit a warranty claim, contact us through the Contact Us page, call 1-866-534-4320, or visit an authorized SHIMANO retailer. All warranty claims are evaluated by SHIMANO, and products will be repaired or replaced at SHIMANO’s discretion.

Warranties are traditionally processed and replacements shipped within 3-4 business days of receipt. However, repairs can take several weeks and the correct inventory is not always immediately available. If you would like to check the status of an item that you sent in for warranty service, please message us via the Contact Us page. In your email, please include your name, street address, a description of the item, and the tracking number for your shipment.

SHIMANO cycling shoes are designed for specific cleat systems, including 2-bolt SPD, 3-bolt SPD-SL, and 3-bolt SPD-SLR, depending on the model. Road shoes typically use a 3-bolt road cleat system, while mountain bike, gravel, touring, commuting, and many indoor cycling shoes commonly use the 2-bolt SPD system. Some shoes may support multiple cleat standards.

You can find cleat compatibility for each shoe on its product page under the product specifications. Before purchasing pedals or cleats, always confirm that your shoes, cleats, and pedals use the same standard. While SPD-SL and SPD-SLR both use a 3-bolt mounting pattern, they are not interchangeable and require the correct matching pedal and cleat combination. Likewise, a shoe may support a particular cleat pattern, but overall compatibility depends on using the appropriate shoe, cleat, and pedal system together.

If you're unsure which cleat system is right for your riding style or whether your shoes, cleats, and pedals are compatible, contact our customer service team or visit your local SHIMANO retailer for assistance.

New and unused merchandise may be returned via ridereturns.shimano.com with the original tags attached & all original packaging for up to 30 days from the date of purchase for a refund (less original shipping fees).
A credit will be issued to the original credit card for the item(s) amount, less shipping and handling. Puerto Rico and U.S. Territories customers, we currently cannot process exchanges for U.S. Territories. please contact customer service to handle your return. Call 1-866-534-4320 or message us via the Contact Us page.

Please enclose with the return the documents provided during the return process flow at https://ridereturns.Shimano.com. Head over now to begin the free return/exchange process.

We can only accept returns for purchases made through Ride.Shimano.com.

Exchanges for a different item, color or size may be submitted through our returns portal here within the 30 day return/exchange window. Please note that availability of an exchange is based on current inventory at the time of submission.

If you receive any defective or incorrect items, You may begin the free returns process at ridereturns.Shimano.com. Puerto Rico and U.S. Territories customers, please contact customer service to handle your return. Call 1-866-534-4320 or message us via the Contact Us page.

You will receive a free shipping label once the returns process is complete through our returns portal. Please bring your packaged item with the provided shipping label attached to a local UPS store or call them for a pickup.

Upon receiving your returned product at our warehouse we will assess the product condition to ensure it is new and unused and with original tags. If approved, we will process the credit to your credit card within 2-5 business days. Please note that it will take most banks 5-7 business days for the credit to be reflected in your available balance after the step has been completed.

In most cases it will take most banks 5-7 business days for the credit to be reflected in your available balance after you receive your email notification. The refund will show as SHIMANO NORTH AMERICAN HOLDING, INC

If you have any questions regarding your return :

* Message us via the Contact Us page
* Call us directly at 1-866-534-4320 Monday-Friday between 7 am and 5 pm PST