Shipping

We use various carriers. Your shipping confirmation will notify you of your order's carrier. Please visit your respective carrier's website to sign up for detailed order tracking. Please note we do not currently offer Saturday Delivery as an option. Delivery days are M-F.

Your shipping rate depends on the service you select.

- Ground is $10.00
- 2-day is $15.00
- Overnight is $30.00

In transit times can vary depending on the shipping method selected at checkout and the destination of your package. Please note we ship M - F and carriers do not deliver over the weekend, especially important if you are selecting expedited shipping. Also, please be aware that warehouse delays, weather, shipping holidays, peak shipping seasons and incorrect shipping information can delay your shipment.

Unfortunately, we do not ship to international addresses. Our site does not accept international cards and we are unable to accommodate each country’s customs and duties requirements.

Orders placed before noon Pacific Time on business days (non-holiday Mondays through Fridays) will ship on the same day. Orders placed after noon Pacific Time on a business day, or on a weekend, will ship the following business day.

We have two distribution centers, one in California and one in South Carolina. Your order will fulfill from the closest distribution center to you that has the item you ordered.

Unfortunately we are unable to cancel or modify orders after that have been submitted due to the speed at which orders move to distribution center.

Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses, due to carrier limitations.

We do not ship to Freight Forwarders under any circumstances.

You will be emailed the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the carrier's website.

No. Your order will only contain a packing list that does not contain the price. All invoicing information is sent to your email address.

Ordering Questions

All billing addresses must be in the US. The billing address you enter must match the address your bank has on file; we send this information to your bank for verification, and we cannot override their response if it does not match.

If you feel you are entering your address correctly, please call the 1-800 number on the back of your credit card, ask for either the Fraud or Authorizations Department and have them verify what your address is on file. If you have more than one address on file (most common with PO Boxes and after moving to a new home) one of those addresses will likely need to be deleted from the bank’s system. Please use the exact address they provide for your billing address.

Did you have any errors while checking out? If so, the charge you are seeing is most likely a pending charge from the failed checkout attempt and will disappear within 1-3 business days. If you are unsure if the charge is pending, please message us via theContact Uspage. In your email, please include the name on the card and the date of the attempted transaction.

We charge your card once your order is shipped.

If you want to use a Visa/AMEX/MasterCard gift card on the site, you will need to register it with Visa/AMEX/MasterCard. This is necessary because our site will check for the AVS address and zip code. Please also be sure to retain the gift card in the case of a return. We credit the card used for payment, so if you throw away the gift card, you will have problems accessing the refunded amount from your return.

We accept Visa, Mastercard, and American Express.

No. We do not offer gift cards at this time.

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

Orders cannot be changed or cancelled once submitted. We encourage customers to utilize our free return or exchange portal if needed post purchase.

No. We do not price match other retailers.

Product Questions

First, measure each foot’s length in centimeters. Base your sizing on your larger foot. You can find brand specific size conversion charts with each shoe available on ride.shimano.com. If your foot shape is on the wide side, consider choosing a wide model or 1 size larger. If your foot is especially wide, consider choosing a wide model or up to 2 sizes larger.

Cycling shoes are designed to keep your foot stable and to minimize power loss when pedaling hard. A properly fit cycling shoe has a slightly different feel than your typical athletic shoe. It should be quite snug in the heel area without putting excessive pressure on the instep. Your arch should be snug and feel supported. The shoe should offer a bit of toe room and allow your toes to wiggle slightly.You may feel some heel slippage when walking. This is due a stiff sole. If you feel excessive slippage, try a smaller size. When evaluating a cycling shoe for its overall comfort make sure there are no seams irritating your foot and that the straps do not cause pain or exert too much pressure. You should not have large areas of gapping or folds in the material in a well-fit cycling shoe.

Some replacement items are available on the website. Please contact us if the item you are looking for is not available.

No. Unfortunately, the product warranty is only valid for the original purchaser.

A cycling shoe’s sole is engineered to support your foot in a stable position and distribute pressure from the pedal with little flex while pedaling. Therefore, it does not flex like most footwear when you walk in them.

Warranty

All product sold on ShimanoIndoor.com carry a warranty covering defects in workmanship or materials.Shimano Indoor Cycling will replace or repair, at our discretion, free of charge any non-confirming item.

SHIMANO shoes are covered for 1 year from the date of original purchase.

SHIMANO pedals are covered for 2 years from the date of original purchase.If you have questions regarding the warranty coverage message us via theContact Uspage, call us at 1-866-534-4320, or refer to your owner's manual.

Warranties are traditionally processed and replacements shipped within 3-4 business days of receipt. However, repairs can take several weeks and the correct inventory is not always immediately available. If you would like to check the status of an item that you sent in for warranty service, please message us via the Contact Uspage. In your email, please include your name, street address, a description of the item, and the tracking number for your shipment.

Returns and exchanges

New and unused merchandise may be returned via ridereturns.shimano.com with the original tags attached & all original packaging for free up to 30 days from the date of purchase for a refund (less original shipping). A credit will be issued to the original credit card for the item(s) amount, less shipping and handling. Puerto Rico and U.S. Territories customers, we currently cannot process exchanges for U.S. Territories. please contact customer service to handle your return. Call 1-866-534-4320 or message us via the Contact Us page.

Please enclose with the return the documents provided during the return process flow at https://ridereturns.Shimano.com. Head over now to begin the free return/exchange process.

We can only accept returns for purchases made through Ride.Shimano.com.

Exchanges for a different item, color or size may be submitted through our Returnly portal here within the 30 day return/exchange window. Please note that availability of an exchange is based on current inventory at the time of submission.

If you receive any defective or incorrect items, You may begin the free returns process at ridereturns.Shimano.com. Puerto Ricoand U.S. Territories customers, please contact customer service to handle your return. Call 1-866-534-4320 or message us via the Contact Us page.

You will receive a free shipping label once the returns process is complete through our Returnly portal. Please bring your packaged item with the provided shipping label attached to a local UPS store or call them for a pickup.

Upon receiving your returned product at our warehouse via Returnly, we will assess the product condition to ensure it is new and unused and with original tags. If approved, we will process the credit to your credit card within 2-5 business days. Please note that it will take most banks 5-7 business days for the credit to be reflected in your available balance after the step has been completed.

In most cases it will take most banks 5-7 business days for the credit to be reflected in your available balance after you receive your email notification. The refund will show as Shimano American COPR

If you have any questions regarding your return :

* Message us via the Contact Us page
* Call us directly at 1-866-534-4320 Monday-Friday between 7 am and 5 pm PST